FAQs | Bold Maker Questions & Answers

Shipping

What Shipping Methods Are Available?

All shipping is done through USPS.

Do You Ship Internationally?

Yes! We ship worldwide via USPS First Class International (and USPS Priority Mail for orders over 4lbs)

How Long Will It Take To Get My Package?

Please allow 1-3 weeks to process and pack  orders of 1-6 molds.

Please allow 2-4 weeks to process and pack orders of 6-50 molds. 

Once shipped, domestic US orders should arrive in 2-5 days. International shipping can vary greatly depending on location. If delivery time is a concern for you please contact us ahead of time.

Need to contact us? Go to our contact page for help!

Payment

What Payment Methods Are Accepted?

We accept payment through Paypal. You do NOT need a paypal account to use this checkout option. During the Paypal checkout process you can pay with a credit/debit card or pay with your Paypal Account.

Orders & Returns

How do I place an Order?

You can add items to your cart by clicking “add to cart” on the product page. You can view your cart by clicking the small cart icon on the top right of the page.

Do I need an account to place an order?

No, but creating an account will make future orders fast and easy.

Do you make custom orders?

Yes, fill out our form here!

How Can I Return a Product?

For Health & Safety reasons we do not accept returns or offer return refunds on Silicone Molds or Polycarbonate Molds. Please contact us directly if you have a problem with your order. In most cases we can offer a comprehensive  credit to exchange your mold for another item of equivalent value. 

If you have any other questions or concerns, contact us at Mary@boldmaker.com